Contact us: +1.888.466.3660 |

1. Royal Prestige® Customer Service

Royal Prestige® products are built following the highest quality standards in the market.

Most of our products feature a limited lifetime warranty up to 50 years.

Call us now at 1-888-466-3660 if you have any question regarding your products, we're looking forward to serve you!

Hours (Central Standard Time)
  • Monday -Thursday: 8:00 AM - 9:00 PM
  • Friday 8:00 AM - 5:00 PM
  • Saturday 8:00 AM - 12:00 PM
  • Sunday Closed

Warranty, Merchandise or Delivery
Please call our Customer Service Department at 1-800-279-3373 (bilingual).

Billing or Financing
Please call our Credit Department at 1-800-280-9708 (Spanish) or 1-800-280-9709 (English).

All other Matters
  • Please call our Customer Care Department at 1-877-494-2289 (bilingual).
  • Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

2. Product Service

We at IncrediHome feature a lifetime bi-annual service to your Smart Health products at no charge.

Our vision is to improve your family's lifestyle with top-shelf Smart Health solutions. Our mission is to make sure those products stay in like new condition all the time...

Best of all? It's FREE! We want to take care of you because you are a part of our IncrediFamily!

We stand by all the Smart Home and Security Solutions we offer. If there is ever a problem please contact us at This email address is being protected from spambots. You need JavaScript enabled to view it.

About IncrediHome

We are a family-owned Smart Health and Smart Home Automation Company based in Katy, Texas and serving the Greater Houston Metropolitan Area. We have over 15 years of experience providing smart home & healthy living products and services to our customers who are the most important part of our IncrediFamily!

Keep in Touch

 This email address is being protected from spambots. You need JavaScript enabled to view it.
 440 Cobia Drive, Ste. 1403
     Katy, TX. - 77494

Top Products

  • Smart Kitchenware
  • Water Filtering Solutions
  • Smart Air Purification
  • Smart Security Systems
  • Healthy Living Projects

Liability Insurance

  • Covered by: Hiscox
  • Coverage: up to $2-million
  • Policy Expiration: 06/04/2022


  • BBB Accredited Business
  • Royal Prestige Authorized Dealer
  • Texas DPS Private Security
  • Z-wave Certified
  • ESA Member
  • NEST Pro
  • Rachio Pro
  • August Pro
Incredihome Solutions, LLC BBB Business Review

We are an A-rated Accredited Business by the Better Business Bureau (BBB) in Houston.

We are Authorized Distributors of Royal Prestige® for the Houston Metropolitan Area with the very first office in Katy to specially serve the West Houston Area.
Authorized Distributor No. 76073

Texas Department of Public Safety - Private Security Licensee on:
Security Contractor, Electronic Access Company, Alarm Company, Security Consultant Company
License Number: B07348101

We are active members of the Z-wave Alliance, and we are certified as well as Z-wave installers. Z-wave is the wireless technology all smart-devices use to communicate.

We are active members of Electronic Security Association (ESA).

We are NEST Certified Professional Installers. NEST is the world's top-ranked Smart Thermostat manufacturer.

We are Rachio Certified Professional Installers. Rachio is the manufacturer of the best Smart Sprinkler System Control in the market.

We are August Certified Professionals. August brings a wide selections of Smart Access Control devices.